We may collect the following categories of personal data:

1.1 Personal Identification Information

• Full Name
• Email Address
• Phone Number (including WhatsApp number)
• Location/City/Country

1.2 Property Interest Information

• Property preferences (budget, location, unit type)
• Inquiry details
• Investment purpose

1.3 Technical Information

• IP address
• Browser type and version
• Device information
• Website usage patterns
• Cookies and tracking technologies

1.4 Documents Required for Real Estate Transactions

(Only when relevant to buying/selling/renting properties)

• Emirates ID / Passport copy
• Proof of address
• Ownership documents
• Payment receipts

1.5 Lead Generation Data

We may collect your information from platforms such as:

• Meta Ads (Facebook/Instagram)
• Google Ads
• Property portals (Bayut, Property Finder, Dubizzle)
• WhatsApp Business
• Landing Page Forms

All data is processed as per PDPL requirements.

We use your information to:

• Provide property advisory services
• Respond to inquiries and customer support requests
• Share project details, prices, offers, and availability
• Conduct eligibility checks (if required)
• Improve website performance and user experience
• Comply with regulatory and DLD requirements
• Send marketing communications (only with consent)

We process data under:

• Explicit consent (forms, WhatsApp opt-in, lead submissions)
• Contractual necessity (property transaction processing)
• Compliance with UAE government and DLD regulations
• Legitimate business interest (fraud prevention, service improvement)

We implement strict administrative, technical, and physical safeguards to protect your data from:

• Unauthorized access
• Loss or theft
• Data alteration
• Misuse

Data may be stored on secure UAE-based or international servers compliant with PDPL and international security standards.

We may share information with:

• Dubai Land Department (DLD) and RERA
• Authorized developers
• Bank partners (for mortgage/pre-approval)
• Legal representatives (if required)
• Third-party service providers (CRM, hosting, analytics)

We never sell or rent your personal data.

If data is transferred outside the UAE, it will be processed only in jurisdictions that provide adequate data protection as defined under PDPL.

You have the right to:

• Access your data
• Correct inaccurate information
• Request deletion ("Right to Erasure")
• Withdraw consent
• Object to marketing communication
• Request data portability

Requests can be submitted to:
📧 privacy@solaurarealty.com

We retain your information only as long as necessary for:

• Legal obligations
• Business operations
• Warranty or service-related obligations

We use cookies to:

• Enhance user experience
• Track website analytics
• Improve marketing performance

Users may disable cookies through browser settings.

We may update this Privacy Policy periodically. Updated versions will be posted on our website with revised “Last Updated” dates.

For privacy-related questions:
📧 privacy@solaurarealty.com