Privacy Policy

Solaura Realty Brokers LLC – United Arab Emirates
Last Updated: 04-11-2025

Solaura Realty Brokers LLC is committed to protecting your personal data and ensuring compliance with the UAE Personal Data Protection Law (PDPL – Federal Law No. 45 of 2021) and all relevant regulations issued by the UAE Government and the Dubai Land Department (DLD).

This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you interact with our website, services, marketing channels, and communication platforms (including WhatsApp, phone calls, and lead forms).

1. Information We Collect

We may collect the following categories of personal data:

1.1 Personal Identification Information

  • Full Name
  • Email Address
  • Phone Number (including WhatsApp number)
  • Location/City/Country

1.2 Property Interest Information

  • Property preferences (budget, location, unit type)
  • Inquiry details
  • Investment purpose

1.3 Technical Information

  • IP address
  • Browser type and version
  • Device information
  • Website usage patterns
  • Cookies and tracking technologies

1.4 Documents Required for Real Estate Transactions

(Only when relevant to buying/selling/renting properties)

  • Emirates ID / Passport copy
  • Proof of address
  • Ownership documents
  • Payment receipts

1.5 Lead Generation Data

We may collect your information from platforms such as:

  • Meta Ads (Facebook/Instagram)
  • Google Ads
  • Property portals (Bayut, Property Finder, Dubizzle)
  • WhatsApp Business
  • Landing Page Forms

All data is processed as per PDPL requirements.

2. How We Use Your Information

We use your information to:

  • Provide property advisory services
  • Respond to inquiries and customer support requests
  • Share project details, prices, offers, and availability
  • Conduct eligibility checks (if required)
  • Improve website performance and user experience
  • Comply with regulatory and DLD requirements
  • Send marketing communications (only with consent)

3. Legal Basis for Processing (UAE PDPL)

We process data under:

  • Explicit consent (forms, WhatsApp opt-in, lead submissions)
  • Contractual necessity (property transaction processing)
  • Compliance with UAE government and DLD regulations
  • Legitimate business interest (fraud prevention, service improvement)

4. Data Storage & Security

We implement strict administrative, technical, and physical safeguards to protect your data from:

  • Unauthorized access
  • Loss or theft
  • Data alteration
  • Misuse

Data may be stored on secure UAE-based or international servers compliant with PDPL and international security standards.

5. Disclosure of Data

We may share information with:

  • Dubai Land Department (DLD) and RERA
  • Authorized developers
  • Bank partners (for mortgage/pre-approval)
  • Legal representatives (if required)
  • Third-party service providers (CRM, hosting, analytics)

We never sell or rent your personal data.

6. International Data Transfers

If data is transferred outside the UAE, it will be processed only in jurisdictions that provide adequate data protection as defined under PDPL.

7. Your Rights Under UAE PDPL

You have the right to:

  • Access your data
  • Correct inaccurate information
  • Request deletion ("Right to Erasure")
  • Withdraw consent
  • Object to marketing communication
  • Request data portability

Requests can be submitted to:
📧 privacy@solaurarealty.com

8. Retention of Data

We retain your information only as long as necessary for:

  • Legal obligations
  • Business operations
  • Warranty or service-related obligations

9. Cookies Policy Summary

We use cookies to:

  • Enhance user experience
  • Track website analytics
  • Improve marketing performance

Users may disable cookies through browser settings.

10. Updates to This Policy

We may update this Privacy Policy periodically. Updated versions will be posted on our website with revised “Last Updated” dates.

11. Contact Information

For privacy-related questions:
📧 privacy@solaurarealty.com

If you have any other questions about how we handle personal data, or would like to submit a rights request, please contact us at the email address above.

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